Privacy Policy

Troops in Contact is a nonprofit organization focused on building its first veteran-led natural disaster response team through training, certification, and mission-focused service. This Privacy Policy explains how information is collected and used when you visit troopsincontact.org or submit information through the website.

Questions about this policy can be sent to info@troopsincontact.org.

The website may collect information you choose to provide, such as your name, email address, donation amount, volunteer interest details, newsletter signup information, and messages submitted through contact paths.

The website may also collect technical information such as browser type, device information, pages visited, referring pages, approximate location derived from IP address, and similar usage data through hosting, analytics, security, and monitoring tools.

When you submit a volunteer interest form or newsletter signup, the website collects the form information needed to process that request. Volunteer interest submissions may include your name and email address. Newsletter signups collect your email address.

Form submissions are validated and may be stored in an AWS S3 bucket used by Troops in Contact for operational follow-up. The forms also include basic anti-spam checks, such as hidden fields and submission timing checks.

Donations are processed with Stripe. When you donate, Stripe may collect payment card details, billing information, transaction data, device information, and other information needed to process and secure the payment.

Troops in Contact's website sends donation information, such as email address, donation amount, and payment or subscription identifiers, to Stripe so the transaction can be completed. Troops in Contact does not store full credit card numbers on this website.

Troops in Contact uses information to process donations, manage recurring donation requests, respond to inquiries, manage volunteer interest submissions, send newsletter updates when requested, improve the website, protect against spam or abuse, troubleshoot errors, and support nonprofit operations.

Troops in Contact may share information with service providers that help operate the website and related services. These providers may include Stripe for payment processing, AWS for form storage, Sentry for application monitoring, Google Analytics for website analytics, and Meta/Facebook Pixel for page-view and campaign measurement.

Service providers process information according to their own terms and privacy practices. Troops in Contact does not sell personal information for money.

The website uses scripts and similar technologies that may set cookies or collect usage data. Current website tracking includes Google Analytics and Meta/Facebook Pixel. These tools may collect page views, browser and device details, IP address, referral information, and interaction data to help measure website use and campaign performance.

You can control cookies through your browser settings. Some browser, device, or privacy-tool settings may limit analytics or advertising measurement, but they may not block every third-party request.

Troops in Contact uses reasonable administrative and technical measures intended to protect information submitted through the website. No website or transmission method can be guaranteed completely secure. Information is retained for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or appropriate for legal, accounting, security, or operational reasons.

You may contact Troops in Contact to request updates, corrections, or removal from non-transactional communications. Donation records, transaction records, and operational records may need to be retained when required or appropriate for nonprofit administration, security, accounting, or legal reasons.

This website is not directed to children under 13, and Troops in Contact does not knowingly collect personal information from children under 13 through the website.

The website may link to third-party websites or services, including social media pages and Stripe. Troops in Contact is not responsible for the privacy practices, content, or security of third-party websites.

Troops in Contact may update this Privacy Policy as the website, services, or operational practices change. The updated date above will reflect the latest version. For privacy questions, contact info@troopsincontact.org or use the contact page.